Shipping Policy
Last updated: March 28, 2026
At Soul Woven, each item is made to order. This means your order is created specifically for you after purchase, helping reduce waste and overproduction.
Because of this, orders require processing time before they are shipped.
Order Processing
Orders are typically processed within 5–7 business days.
Processing times may be slightly longer during holidays, product launches, or periods of high order volume.
Where We Ship
We currently ship to:
At this time, we do not offer active international shipping outside these regions.
Shipping Rates
Shipping rates are calculated and shown at checkout based on your shipping destination and the shipping option selected.
We may offer:
Available shipping options and pricing will always be shown before payment is completed.
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination, carrier delays, customs processing, weather conditions, and seasonal volume.
Canada
Estimated delivery is typically within 10 business days after processing, depending on the shipping method selected.
United States
Estimated delivery is typically within 5–12 business days after processing, depending on destination and shipping carrier.
Please note that delivery time estimates begin after your order has been processed, not from the date the order is placed.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow some time for tracking updates to appear after the carrier receives the package.
Shipping Delays
While we do our best to ensure timely delivery, Soul Woven is not responsible for delays caused by:
- shipping carriers
- customs processing
- weather disruptions
- public holidays
-
incorrect or incomplete shipping addresses
Incorrect Shipping Address
Please make sure your shipping address is entered correctly at checkout.
If you notice an error, contact us as soon as possible at:
hello@shopsoulwoven.com
We cannot guarantee address changes once an order has entered production or shipment processing.
Lost or Stolen Packages
Soul Woven is not responsible for lost or stolen packages once the order has been marked as delivered by the shipping carrier.
If your package appears missing, we recommend:
- Checking around your delivery location
- Asking household members or neighbors
- Contacting the shipping carrier directly
If you still need help, feel free to contact us.
Questions
If you have any questions about shipping, please contact us at:
hello@shopsoulwoven.com
