SoulWoven Refund Policy
Last updated: December 20, 2025
Our Commitment to Quality & Sustainability
Every Soul Woven hoodie is made-to-order, just for you. This means less waste, no overproduction, and a smaller environmental footprint. It also means each piece is crafted fresh and can't be resold — which is why we have a thoughtful approach to returns.
Defective or Incorrect Items — We've Got You
We stand behind the quality of every hoodie. If your order arrives defective, damaged, or incorrect, contact us within 7 days of delivery at hello@shopsoulwoven.com with:
- Your order number
- A clear photo of the item
- A brief description of the issue
If approved, we'll send a replacement at no additional cost (subject to availability).
Sizing & Fit
Each product page includes detailed sizing information. Please review measurements carefully before ordering. Due to the custom, made-to-order nature of our hoodies, we cannot accept returns or exchanges for size, color, or change-of-mind reasons.
Why Made-to-Order Matters
When you order from Soul Woven, your hoodie is printed and produced specifically for you — not pulled from a warehouse shelf. This sustainable approach helps us:
- Reduce textile waste and overproduction
- Minimize our environmental impact
- Ensure every piece is fresh, premium quality
- Support ethical, on-demand manufacturing
Need Help Choosing?
We want you to love your hoodie. If you have questions about sizing, fabric, or fit before ordering, reach out to us at hello@shopsoulwoven.com — we're here to help you choose with confidence.
Questions or Concerns?
Email us at hello@shopsoulwoven.com. We're a small, intentional brand that cares about every customer and every order.
